Terms & Conditions

We Abide By The Rules

Refund Policy

1. Refund policy covers claims for money-backs acceptable for a period of 15 days after final product delivery.
2. In case a client still wants to re-consign later than 15 days due to low quality, we are compelled to charge a further 30% to proofread and 50% to repeat. ( The 30% and 50% is determinable on the order quantity or word count)
3. Refund policy strictly applies to type A (Excellent) & B (Good) sound quality audio/video.
4. We subsidize another proofreading phase on the returned files if a quality defect arises and then endorse the appeal for refund.
5. The appeal for refund cannot be considered where the added proofreading for errors attains high-quality. We will call for the revised duplicate from the customer.
6. Refund policy is not allowable for Convoluted speech or handwritten content or Rush orders.
7. We do not give a High accuracy certification for files under Rush ordering and Convoluted quality file recordings or document. Equally, we cannot re-work on such files.

We value business relationships that are built to last.
If you do too, we will be ecstatic to welcome you on the team. Hope to hear from you soon.

  US : 1-888-535-5668    UK: +44-80-8238-0078    AUS: +61-1-8003-57380